Frequently Asked Questions (FAQ)
Welcome to our FAQ section! We've gathered the most common questions from our customers so you can find quick answers. If your question isn’t listed here, feel free to contact us — we’re happy to help.
Orders & Purchases
1. How do I place an order?
Browse our products, select your favorite items, and click “Add to Cart.” Once ready, go to your cart, click “Checkout,” and follow the instructions to enter your shipping details and payment information.
2. Can I change or cancel my order after it's placed?
Orders cannot be modified after checkout. However, if your order has not yet been shipped, you may request cancellation by contacting us. If the order has already shipped, please refer to our Return & Refund Policy to initiate a return.
3. How do I know my order was confirmed?
After completing your purchase, you’ll receive a confirmation email with all order details. Didn’t get one? Check your spam or junk folder.
Payments
1. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure methods depending on your region. Learn more on our Payment Methods page.
2. Is my payment information secure?
Yes. All transactions are processed via encrypted SSL technology through trusted payment gateways such as Shopify Payments or PayPal. We do not store your credit card information.
3. Can I pay in installments?
We may offer installment options on eligible purchases. If available, this will be shown during checkout.
Shipping & Delivery
1. What is your delivery timeframe?
Orders are shipped within 1–3 business days, and delivery typically takes 10–15 business days depending on your location.
2. How can I track my order?
After shipping, you’ll receive an email with your tracking number and a link to follow your delivery.
3. What happens if I’m not home at the time of delivery?
Carriers will attempt delivery up to 2–3 times. If unsuccessful, your package may be returned to our fulfillment center. A reshipping fee may apply.
4. My order is delayed — what should I do?
First, check your tracking link. If there’s no update or the delay is excessive, please contact us so we can assist.
Returns & Exchanges
1. Can I return a product if I don’t like it or it doesn’t fit?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure methods depending on your region. Learn more on our Payment Methods page.
2. What’s the return deadline?
Yes. All transactions are processed via encrypted SSL technology through trusted payment gateways such as Shopify Payments or PayPal. We do not store your credit card information.
3. Who covers the return shipping cost?
- For remorse or defective items: return shipping is free
- For voluntary exchanges (e.g. size or color): the customer covers shipping both ways
More details can be found in our Return & Refund Policy.
Products & Availability
1. Are your products original and new?
Yes. All products sold at beleave new skin are brand new and sourced from trusted suppliers.
2. How do I know if an item is in stock?
Availability is shown on each product page. If the item is out of stock, it may display “Sold Out” or offer a “Notify Me” option.
My Account
1. How do I create an account?
Click “Account” or “Sign Up” in the top menu and follow the instructions to register.
2. I forgot my password. How do I reset it?
On the login page, click “Forgot your password?” and follow the instructions to reset it via email.
3. Are my personal details safe?
Yes. We use security protocols to protect your personal data. For more details, please read our Privacy Policy.
