Return & Refund Policy

Last updated: July 7, 2025

At beleave new skin, your satisfaction is our top priority. This Return & Refund Policy outlines the terms under which you may return items and request a refund, in full compliance with U.S. consumer protection standards. We aim to make this process simple, transparent, and fair.

1. General Conditions for Returns

To qualify for a return, all items must be:

In original condition, unused, unwashed, and undamaged
In the original packaging, including all accessories, manuals, and tags
Accompanied by proof of purchase (order number or receipt)

Returns that do not meet these conditions may be rejected.

2. Right to Cancel (Buyer's Remorse)

If you are not satisfied with your purchase, you have the right to return it within 7 calendar days of receiving the product.

How to request: Contact us at sac@beleavenewskin.com with your order number and the reason for return.

Return shipping: Return shipping is free for cancellations within the 7-day period. We will provide a prepaid return label or instructions upon approval.

Refund timeline: Once the product is received and inspected, a full refund will be processed to your original payment method. See Section 7 for details.

3. Defective or Faulty Products

If you receive a defective or faulty product, you may request a return, replacement, or refund.

Eligible timeframes:

30 days for non-durable goods (e.g., skincare, cosmetics)
90 days for durable goods (e.g., home & kitchen items)

How to report: Contact sac@beleavenewskin.com with a description of the issue and clear photos or videos.

Resolution options:

Repair (if applicable)
Replacement with the same or similar product
Store credit (voucher)
Full refund

Shipping costs: Return and replacement shipping are 100% covered by beleave new skin in these cases.

4. Exchanges (Size, Color, Model)

We allow voluntary exchanges for another size, color, or model within 30 calendar days of delivery, provided the item is in perfect condition.

Conditions:

Return shipping is the customer’s responsibility
Exchanges depend on stock availability
If the desired item is unavailable, you may opt for a store credit or a refund of the item value (excluding original shipping costs)

5. Non-Returnable Items

The following items are not eligible for return or refund:

Used or damaged items caused by improper handling
Products without original packaging, tags, or accessories
Personalized or custom-made items
Intimate, hygiene, or perishable items (unless defective)
Digital products after access has been granted
Final sale or clearance items

6. Return Instructions

Once your return is approved:

You will receive clear return instructions and a prepaid shipping label (if eligible)
Returns must be shipped using a valid tracking number
Please pack the item securely to avoid damage during transit

7. Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval status.

If approved:

Credit card payments: Refund will be issued to your original card within 5–10 business days
Other payments (e.g., PayPal, Shop Pay, etc.): Refunds follow the processing times of the selected provider
Shipping fees are non-refundable, unless the return is due to our error or a defective product

In case of voluntary exchanges or returns, only the product value will be refunded.

8. Cancellations Before Shipping

If you wish to cancel your order before it is shipped, please contact us as soon as possible. Orders that have not yet been dispatched are eligible for full cancellation and refund.

Questions or Need Help?

Customer Support
Email: sac@beleavenewskin.com

Our Story

Founded in 2025, beleave new skin started with one clear goal: to simplify beauty without compromising results.

We noticed that the beauty industry was either overwhelming, overly clinical, or full of unrealistic promises. So we set out to create a space where beauty feels grounded, gentle, and honest — just like your best days.

What started with a few carefully chosen skincare products quickly grew into a full line of everyday essentials: from hydrating serums and nourishing hair masks to lightweight, skin-loving makeup. Every item is selected or formulated with care, transparency, and real-life practicality in mind.

Our Mission

To help people embrace their natural beauty through intentional, clean, and uncomplicated beauty products that care for the skin, hair, and self-confidence — without the noise.

Our Values

Simplicity – We believe beauty doesn’t have to be complicated. Our products are designed to fit seamlessly into your routine.

Honesty – We don’t make unrealistic claims. We focus on real results through clean, effective ingredients.

Self-Respect – Our mission is not to “fix” you — it’s to support your natural beauty and the way you choose to express it.

Consistency Over Hype – We choose formulas and ingredients based on results, not trends.

Feel-Good Formulas – Every texture, scent, and finish is tested with care. If it doesn’t feel amazing on your skin or hair, it doesn’t make the cut.

What Makes Us Different

We’re a brand that understands you don’t need a 12-step routine — you just need a few products that truly work.

From hydrating skincare to versatile makeup and strengthening hair care, we’ve curated a collection that brings results without overwhelming your shelf — or your wallet.

We focus on clean formulas, smart textures, and everyday usability so that your routine becomes something you actually look forward to.

Who We Are

We're a small team of beauty lovers, formulators, and creators who genuinely believe that taking care of your skin and hair should feel like a form of self-respect, not pressure. We test everything ourselves, listen to our community, and keep evolving.

Our Promise

We're committed to offering beauty that feels real, gentle, and effective — with formulas that work, packaging that’s mindful, and a shopping experience that respects your time.

Thank you for being part of our story — and for choosing to care for yourself with intention.